Terms and Conditions

Version: 1.0.2 - Last updated: June 14, 2026

---

Article 1. Definitions

The terms below, when capitalized in these Terms and Conditions, shall have the following meanings:

Term	Definition
Subscription	Refers to the subscription to the Services for a fixed term, automatically renewable, entitling the user to access the Services’ features in exchange for payment of a periodic flat fee.
Customer	Refers to any natural person (Consumer Customer) or legal entity (Business Customer) who has entered into the Contract.
Consumer Customer	Refers to any Customer who is a natural person acting for purposes that do not fall within the scope of their commercial, industrial, artisanal, professional, or agricultural activity.
Business Customer	Means any Client who is a natural person or legal entity acting for purposes falling within the scope of their commercial, industrial, craft, professional, or agricultural activity.
Account	Refers to the Customer’s personal space on the Platform, accessible via login credentials, allowing the Customer to manage their Subscription and Organization and to use the Services.
Agreement	Refers to the contractual agreement comprising these General Terms and Conditions (GTC), the Site’s Terms of Use (TOU), and, where applicable, the purchase order or any special terms accepted by the Customer.
Business Day	Refers to a day of the week (Monday through Friday, inclusive) that is not a legal holiday in mainland France.
Organization	Refers to the workspace to which the Subscription is linked and within which the Customer may, outside the Trial Period and depending on the plan subscribed to, invite members and assign them a Reader or Editor profile.
B2B Organization	Refers to an Organization created via the Platform by a user logged into their Account, reserved for Professional Customers and not eligible for any Trial Period.
Trial Period	Refers to the initial free period of seven (7) calendar days during which the Consumer Customer may use the Services within the limits set forth in these Terms of Service, for the Organization created upon opening the Account, without any financial commitment.
Reader Profile	Refers to the profile assigned to a member of an Organization that exclusively authorizes viewing of the Services, without the ability to modify or edit them.
Editor Profile	Refers to the profile assigned to a member of an Organization that authorizes the creation, modification, and full use of the Services. This profile is subject to the current pricing displayed on the Site.
Services	Refers to all services provided by the Service Provider, including the provision of the SaaS platform, and desktop application dedicated to the capture and automated generation of computer tutorials.
Site	Refers to the Service Provider’s website, accessible at https://guideops.io.

---

Article 2. Purpose and Scope

1. The purpose of these Terms and Conditions is to define the legal and financial terms under which the Service Provider provides the Services to the Customer. They apply, without restriction or reservation, to any subscription to the Services.
2. The Customer declares that they have read these T&Cs and accepted them without reservation prior to confirming their order. Acceptance of the T&Cs is effected by checking the box provided for this purpose during the subscription process. This acceptance is full and complete.
3. Subject to the special terms and conditions, the purchase order, the data processing agreement where applicable, and the privacy policy regarding the processing of personal data, these T&C take precedence over all other general or special terms and conditions not expressly approved by the Service Provider. The Terms of Use, also accepted by the Customer, govern the technical and behavioral conditions of use of the Services and supplement these Terms and Conditions.
4. The Service Provider reserves the right to modify these Terms and Conditions at any time. In the event of a modification, the Customer will be notified by email at least thirty (30) days prior to their effective date. A Customer who does not accept the new Terms and Conditions may cancel their Subscription at no cost, in accordance with the terms set forth in Article 8. If the Subscription is not canceled within this period, the new Terms and Conditions shall be deemed accepted by the Customer.

---

Article 3. Description of the Services

The Services enable the Customer to capture computer processes and automatically generate tutorials. The specific features, service levels, and technical specifications of the various Subscription plans are detailed on the Website. The Customer acknowledges having reviewed these details and having verified that the Services meet their needs prior to subscribing.

---

Article 4. Subscription and Ordering Process

4.1. Account and Organization Creation

To access the Services, including when a Trial Period applies, the Customer must create an Account on the Site by providing accurate, complete, and up-to-date information. Creating an Account results in the creation of an Organization linked to that Account. A user logged into their Account may also create a B2B Organization via the Platform. The B2B Organization is reserved for Business Customers and does not entitle the Customer to any Trial Period. The Customer may also create or log in to their Account via third-party authentication services (e.g., Google OAuth or GitHub). In the latter case, the Customer authorizes the Service Provider to access certain data from their third-party profile, in accordance with the Privacy Policy. The management of login credentials and the security of the Account are the sole responsibility of the Customer, in accordance with the Terms of Service.

4.2. Subscription to a Paid Plan

At the end of or during the Trial Period, or immediately in the case of a B2B Organization created via the Platform and excluded from any Trial Period, the Customer may subscribe to a paid Subscription for the Organization in question. The ordering process takes place on the Site, using Stripe for secure payment processing, according to the following steps:

1. Select the desired Subscription plan on the Site.
2. Confirmation of the order summary (Services, price, duration).
3. Enter billing information and select a payment method via Stripe’s secure interface.
4. Express acceptance of these Terms and Conditions.
5. Final confirmation of the order with an obligation to pay.

4.3. Order Confirmation

The Contract is deemed to have been concluded on the date the Customer receives an order confirmation email sent by the Service Provider. This email, which constitutes a confirmation in a durable medium, summarizes the essential terms of the Contract (details of the Services, price, duration) and includes a link to these Terms and Conditions.

---

Article 5. Trial Period

1. Unless otherwise specified, only the creation of a new Account establishing an Organization other than a B2B Organization entitles the Customer to a single Trial Period of seven (7) calendar days, beginning on the date the Account is created and applying to the Organization established at that time. The B2B Organization, created via the Platform by a user logged into their Account, is reserved for Business Customers and does not entitle the user to any Trial Period. During the Trial Period, the Organization in question is strictly limited to the user who created the Account. No other members may be invited or added during this period, and no additional Editor profiles may be assigned.
2. During the Trial Period, where applicable, the Customer may access the features made available by the Service Provider within the functional limitations that may be indicated on the Site. No payment information is required to benefit from the Trial Period.
3. The Trial Period is neither renewable nor automatically extended and never, on its own, converts into a paid Subscription. Subscribing to a paid Subscription requires a positive and express action by the Customer under the conditions set forth in Article 4. B2B Organizations, on the other hand, subscribe directly on a paid basis, without a Trial Period.
4. Upon expiration of the Trial Period, if the Customer has not subscribed to a paid Subscription, access to the Services may be suspended or terminated. Any data retained at the end of this period remains subject to the Provider’s applicable retention rules and, where applicable, the privacy policy. This section does not apply to B2B Organizations, which do not have a Trial Period.

---

Article 6. Financial Terms

6.1. Prices

Subscription prices are listed in euros on the Site. For Business Customers, prices are displayed exclusive of tax (excl. tax). For Consumer Customers, prices are displayed inclusive of all taxes (TTC), including VAT at the rate in effect on the date of the order. The applicable price is the one in effect at the time of subscription or renewal of the Subscription.

6.2. Member Categories and Access Rights

The Customer subscribes to a Subscription for an Organization. Subject, where applicable, to the restrictions applicable during the Trial Period provided for in Article 5, the Customer may invite members to join this Organization. The Customer may then assign them a “Reader” profile or an “Editor” profile. The “Reader” profile is provided free of charge and allows only viewing of the Services, without the ability to modify or edit them. The “Editor” profile is subject to an additional fee based on the current unit rate displayed on the Site and allows full use and modification of the Services. Upon initial subscription, the Subscription is billed on the first billing date based on the number of active Editor profiles as of the subscription confirmation date. The Customer may, at any time, add a new Editor or convert a Reader profile to an Editor profile. Each new Editor access created in this manner initiates a separate validity period of one (1) month on a rolling basis. The amount due for this addition is deferred and charged on the next monthly billing date for the relevant Organization. The Customer may also, at any time, remove an Editor access or convert it to a Reader profile. However, any one (1)-month period that has begun with an Editor profile is due in full. Consequently, the removal of an Editor access or the change of status from an Editor profile to a Reader profile takes effect for billing purposes only upon the expiration of the current one (1) month period for the access in question. No refund, credit, or credit note will be granted for the remaining period between the profile change and the end of its validity period.

6.3. Price Revisions

The Service Provider reserves the right to modify its rates at any time. Any rate change will be notified to the Customer at least thirty (30) days prior to its application to a Subscription renewal. A Customer who does not accept the new rates may terminate their Subscription in accordance with Article 8.

---

Article 7. Billing and Payment

7.1. Payment Terms

Payment for the Subscription is made monthly, in advance (in arrears), via direct debit using the payment method provided by the Customer. The amount billed at each due date is calculated based on the number of active Publisher profiles within the Organization and may vary due to users added during the previous period. Each Publisher profile added triggers billing for a period of one (1) month based on a logic of rolling window. As an exception, the amount corresponding to any addition of an Editor profile during the month is carried over and charged at the next monthly billing date. The Customer therefore agrees that the amount charged each month may vary and warrants that they have the necessary authorization for these variable charges.

7.2. Billing

Invoices are issued electronically and made available to the Customer via their Account and, where applicable, via the Stripe interface used for payment. Due to the rolling window mechanism applicable to an Organization’s Publisher profiles, a final invoice may be issued after the termination of the Agreement to settle any remaining subscriptions or one (1) month periods still due. The Customer agrees to receive invoices in electronic format.

7.3. Default or Late Payment

1. If the direct debit fails on the due date, the Service Provider may immediately suspend the Customer’s access to the Services following a notice that has gone unheeded. If payment is not made within fifteen (15) calendar days following the notice, the Service Provider may terminate the Contract as of right, without prejudice to any collection action and all damages.
2. Provisions Specific to Business Customers: In accordance with Article L. 441-10 of the French Commercial Code, any delay in payment shall automatically result in the application of late payment penalties calculated based on a rate equal to the interest rate applied by the European Central Bank to its most recent refinancing operation, plus ten (10) percentage points. In addition, a fixed compensation fee for collection costs in the amount of forty (40) euros shall be automatically due for each invoice remaining unpaid upon its due date.

---

Article 8. Term, Renewal, and Termination

1. Term and Renewal. Unless otherwise specified, the Subscription is entered into for an initial period of one (1) month. It is then automatically renewed for successive periods of the same duration, unless terminated by either Party under the conditions set forth in this Article.
2. Termination by the Customer. The Customer may terminate their Subscription at any time via their Account. For Consumer Customers, where the Contract was concluded electronically or where, on the date of termination, the Service Provider offers the option to conclude a contract electronically, termination is also made possible electronically through a free, easily accessible feature that allows users to complete the necessary steps for termination. The Service Provider shall then confirm receipt of the notice on a durable medium and inform the Customer, within a reasonable timeframe, of the Contract’s termination date and the effects of the termination. Termination takes effect at the end of the current monthly period, provided that any (1)-month periods already in progress for additional Publisher profiles remain due in accordance with Articles 6 and 7.
   Amounts already invoiced or collected for a period that has begun are non-refundable, without prejudice to the public policy provisions applicable to Consumer Clients, particularly regarding the right of withdrawal and statutory warranties.
3. Termination by the Service Provider. The Service Provider may terminate the Contract at any time, subject to one (1) month’s notice given by email. In the event of a serious or repeated breach by the Client of its contractual obligations or the Terms of Service, the Service Provider may terminate the Contract as of right, following a formal notice sent by email that has remained unanswered for a period of seven (7) calendar days, except in cases of urgency or impossibility related to the nature of the breach. This termination is without prejudice to any amounts still due and any damages to which the Service Provider may be entitled.
4. Effects of the Contract’s Termination. The termination of the Contract, for any reason whatsoever, results in the termination of the right to access the Services as of its effective date, subject to the temporary export rights provided for in Article 14 and to provisions that survive by their nature or by express stipulation.

---

Article 9. Right of Withdrawal (Consumer Customers)

1. Principle. In accordance with Article L221-18 of the French Consumer Code, the Consumer Customer has a period of fourteen (14) days from the conclusion of the Contract to exercise their right of withdrawal, without having to justify their decision or bear any costs other than those provided for by the applicable mandatory provisions.
2. Performance Before the Expiration of the Withdrawal Period. If the Consumer Customer wishes for the performance of the Services to begin before the expiration of the withdrawal period and the Contract requires them to pay a price, the Service Provider shall obtain their express consent. If the Customer subsequently exercises their right of withdrawal after having requested the commencement of performance before the expiration of the period, they may be liable for the amount corresponding to the service provided up to the time the customer notifies the seller of their decision to cancel, in accordance with the terms provided by law.
3. Digital content provided without a physical medium. When an order relates, in whole or in part, to the provision of digital content without a physical medium, the right of withdrawal may not be forfeited before the expiration of the statutory period unless the legal conditions are met, and in particular if the Customer has given prior express consent for performance to begin before the expiration of the withdrawal period, has acknowledged that they will lose their right of withdrawal, and if the Service Provider has provided them with the required confirmation on a durable medium.
4. Confirmation on a durable medium. The Service Provider shall provide the Consumer Customer, on a durable medium, with confirmation of the Contract as well as, where applicable, confirmation of the Customer’s express request for performance to begin before the expiration of the withdrawal period and, where applicable, acknowledgment of the loss of the right of withdrawal. The Contract is accompanied by the standard withdrawal form.
5. Exercise of the Right. The Consumer Customer may exercise their right of withdrawal using the standard form provided by the Service Provider or by means of any unambiguous statement expressing their intention to withdraw. The refund of amounts due shall be made in accordance with the conditions and timeframes set forth in the applicable mandatory provisions.

---

Article 10. Legal Warranties (Consumer Customers)

1. The Consumer Customer is entitled to the legal warranty of conformity applicable to digital content and digital services under the conditions set forth in Articles L224-25-12 et seq. of the Consumer Code, as well as the warranty against hidden defects under the conditions set forth in the Civil Code.
2. Legal Information Box. The consumer has a period of two years from the date of delivery of the digital content or digital service to invoke the legal guarantee of conformity in the event of a lack of conformity. For a period of one year from the date of supply, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared. The legal guarantee of conformity entails the obligation to provide all updates necessary to ensure that the digital content or digital service remains compliant.
3. The statutory warranty of conformity entitles the consumer to have the digital content or digital service brought into conformity without undue delay upon request, at no cost and without significant inconvenience to the consumer, under the conditions set forth in the applicable mandatory provisions.
4. The consumer may obtain a price reduction while retaining the digital content or digital service, or terminate the Contract by receiving a full refund in exchange for relinquishing the digital content or digital service, in the cases provided for by law. The Consumer Customer also benefits from the statutory warranty against hidden defects under the conditions provided for by the Civil Code.

---

Article 11. Customer Obligations and Warranties

The Customer agrees to use the Services in accordance with their intended purpose, these Terms and Conditions, the Terms of Use, and applicable regulations. The Customer warrants the truthfulness and accuracy of the information provided upon registration. The Customer is solely responsible for the content, data, instructions, screenshots, images, videos, files, and other elements that they create, store, import, analyze, or share via the Services. They declare that they hold all necessary rights, authorizations, and legal grounds for processing such elements, including when these elements contain third-party personal data, confidential information, or are subject to artificial intelligence features. When acting as a data controller, particularly in a B2B context, the Customer remains responsible for informing data subjects, determining retention periods, managing access permissions, and, where applicable, entering into applicable subcontracting agreements. The Customer shall take appropriate measures to preserve the confidentiality of its credentials, the security of its access, and control over the permissions granted to members of its Organization.

---

Article 12. Liability

1. The Service Provider shall exercise reasonable care and use the means normally expected of a professional to ensure the accessibility, security, and general proper functioning of the Services. Given the nature of SaaS services and due to technical limitations inherent in computer networks and tools, the Service Provider does not guarantee either the complete absence of malfunctions or interruptions, or the suitability of the Services for needs that have not been expressly brought to its attention and accepted in writing.
2. Provisions Specific to Business Customers. Except in cases of gross negligence, fraud, infringement of a third party’s intellectual property rights attributable to the Service Provider, or any other circumstance in which the law prohibits any limitation, the Service Provider’s liability shall be limited to direct, personal, certain, and foreseeable damages resulting from a proven breach. In any event, the Service Provider’s total liability to a Business Client, regardless of the cause of action, is capped at the amount (excluding tax) actually paid by such Client during the twelve (12) months preceding the event giving rise to the damage.
3. Under no circumstances shall the Service Provider be liable to compensate a Business Client for indirect or intangible damages such as loss of revenue, loss of profit margin, loss of data not attributable to a proven breach by the Service Provider, loss of business, loss of opportunity, commercial harm, or damage to reputation.
4. These limitations are not intended to, nor do they have the effect of, precluding the public policy rights recognized for Consumer Clients, in particular under the legal warranty of conformity, the warranty against hidden defects, and other mandatory protections provided for by the Consumer Code.

---

Article 13. Intellectual Property

The Contract does not confer upon the Client any ownership rights to the Services, the platform, the software, or the technologies comprising them, which remain the full and exclusive property of the Service Provider. The Service Provider grants the Client, for the duration of the Subscription, a non-exclusive, personal, and non-transferable right to use the Services, limited to the number of Publisher profiles subscribed to and solely for the Client’s own needs.

---

Article 14. Customer Data Upon Termination of the Agreement

Upon termination of the Contract, for any reason whatsoever, the Service Provider shall allow the Client to export its data for a period of thirty (30) days from the effective date of termination of the Contract. The content of the guides shall be returned in Markdown (.md) format to enable structured retrieval of the text and basic formatting. Images, screenshots, attachments, and embedded media are provided in their original format, either via direct download or by providing access links during this same period. The Client acknowledges that this export pertains to raw data and does not include specific graphical rendering, the interface, proprietary design, branding elements, or software components specific to the Service Provider. After this thirty (30)-day period, the Service Provider may proceed with the permanent deletion of the Client’s data, subject to its legal retention obligations, residual backups, and the time strictly necessary for security, evidence, and the processing of technical closure operations.

---

Article 15. Force Majeure

Neither Party shall be held liable for the non-performance of its contractual obligations if such non-performance is due to a force majeure event, as defined in Article 1218 of the Civil Code. The Party affected by a force majeure event must notify the other Party as soon as possible. The performance of obligations shall be suspended for the duration of the force majeure event.

---

Article 16. Confidentiality

Each Party undertakes to keep strictly confidential the technical, commercial, financial, legal, operational, and, more generally, all non-public information of the other Party obtained in connection with the Contract, and to use such information solely for the purposes of its performance. This obligation does not apply to information that was already lawfully known to the recipient, that has become public through no fault of the recipient, that has been validly disclosed to the recipient by an authorized third party, or whose disclosure is required by law, a competent authority, or a court order, provided that, unless prohibited, the other Party is notified in advance. The confidentiality obligation applies throughout the term of the Contract and for five (5) years following its termination, without prejudice to any legal or regulatory obligations requiring a longer retention period, particularly with respect to personal data, trade secrets, or security.

---

Article 17. Customer Service and Complaints

For any questions or complaints regarding the performance of the Contract, the Customer may contact the Service Provider’s customer service department at the following contact information:
Telephone: +33 6 01 37 30 00 (Monday through Friday, 9:00 AM to 6:00 PM, Paris time);
Email: contact@guideops.io;
Postal mail: GuideOps, 160 rue Saint-Maur, 75011 Paris, France.

Consumer Customers – Consumer Mediation. In accordance with Articles L612-1, L616-1, and R616-1 of the French Consumer Code, the Consumer Customer may, free of charge, seek the assistance of a consumer mediator to resolve amicably any dispute between the Customer and the Service Provider.

CM2C
49 rue de Ponthieu
75 008 PARIS
Tel: 01 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net

---

Article 18. Miscellaneous Provisions

1. Notices. Any notice relating to the Contract must be sent by email with a read receipt or by certified mail with return receipt requested to the respective addresses of the Parties indicated in the header of this document.
2. Assignment. The Client may not assign the Contract, in whole or in part, without the prior written consent of the Service Provider. The Service Provider may assign the Contract to any affiliated company or to a third party in connection with a merger, acquisition, or sale of its business.
3. Severability. If one or more provisions of the Contract are deemed invalid or declared as such pursuant to a law, regulation, or final decision of a competent court, the remaining provisions shall remain in full force and effect.
4. No Waiver. The failure of either Party to enforce a breach by the other Party of any of the obligations set forth in the Agreement shall not be construed as a waiver of such obligation for the future.
5. Entire Agreement. The Agreement sets forth the entire obligations of the Parties. It supersedes and replaces any prior agreement, letter, offer, or other written or oral document having the same subject matter.
6. Survival. Articles 12 (Liability), 13 (Intellectual Property), 14 (Customer Data upon Termination of the Agreement), 16 (Confidentiality), and 19 (Governing Law and Dispute Resolution) shall survive the termination or expiration of the Agreement, regardless of the cause.

---

Article 19. Governing Law and Dispute Resolution

1. Governing Law. This Agreement shall be governed by and construed in accordance with French law. The language of the Agreement is French.
2. Dispute Resolution – Consumer Client. In the event of a dispute, the Consumer Client may bring the matter before, in addition to any court with territorial jurisdiction under the Code of Civil Procedure, the court of the place where the Client was residing at the time the Agreement was entered into or the harmful event occurred, in accordance with Article R631-3 of the Consumer Code.
3. Dispute Resolution – Business Customer. Unless otherwise required by mandatory law, any dispute relating to the validity, interpretation, performance, or termination of the Contract shall be submitted to the courts with subject-matter jurisdiction within the jurisdiction of the Paris Court of Appeal, including in cases involving multiple defendants or third-party claims.